Action Research Consultation: Implementation of a Performance Management System within a Non-Profit Organization

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dc.contributor.advisorSchell, Kraig
dc.contributor.committeeMemberKreitler, Crystal
dc.contributor.committeeMemberStenmark, Cheryl
dc.contributor.committeeMemberScott, Cody
dc.creatorBright, Jocelyn .
dc.date.accessioned2017-06-06T14:38:14Z
dc.date.accessioned2018-02-16T18:45:33Z
dc.date.available2017-06-06T14:38:14Z
dc.date.available2018-02-16T18:45:33Z
dc.date.created2017-05
dc.date.submittedMay 2017
dc.date.updated2017-06-06T14:38:14Z
dc.description.abstractPerformance management is imperative for the effective functioning of organizations, and this reality becomes more apparent when examining non-profit organizations (NPOs). This study describes a qualitatively-based needs assessment project within a specific NPO with the ultimate goal of designing interventions to address critical needs. The needs assessment was based in extant motivational theory utilizing a customized interview process with a sample of employees from the 88-member organization. Results suggested that time pressure, communication with management, unclear expectations, and difficulties with technology were key issues for improvement. The paper concludes with a discussion of the next steps of how this NPO is applying the information from this study in productive and beneficial ways.
dc.format.mimetypeapplication/pdf
dc.identifier.urihttp://hdl.handle.net/2346.1/30681
dc.subjectPerformance management, non-profit, non-profit organization, consultation, needs assessment, qualitative research
dc.titleAction Research Consultation: Implementation of a Performance Management System within a Non-Profit Organization
dc.typeThesis
dc.type.materialtext

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