A Phenomenological Study of the Experiences of Supervisors working with Crisis Counselors



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A phenomenological study was conducted at a Southwestern United States University to examine the experience of nine supervisors who work with crisis counselors. This study examined the training, topics, and difficulties experienced as they sought to support and perform their supervisory duties. Nine themes emerge and described as Learning the job, Crisis topics, Effective Communication, Skills development, Maintaining flexibility, Setting boundaries, Maintaining support, Stress, burnout, and self-care, and Balance. Best practices were identified by supervisors to build resiliency and promote growth for both supervisors and their supervisees. Implications for practice and research are included to further enhance effective supervision of crisis counselors.