Evaluation of the recipient's satisfaction with meals and service from Meals-On-Wheels (MOW)
| dc.contributor.committeeChair | Huffman, Lynn | |
| dc.contributor.committeeMember | Yuan, Jingxue | |
| dc.creator | Joung, Hyun-Woo | |
| dc.date.accessioned | 2016-11-14T23:22:25Z | |
| dc.date.available | 2012-06-01T17:29:00Z | |
| dc.date.available | 2016-11-14T23:22:25Z | |
| dc.date.issued | 2009-05 | |
| dc.degree.department | Hospitality Administration | |
| dc.description.abstract | The average age of the population in the United States is increasing every year. As the number of elderly increased, the need for home-delivered meal programs such as Meals-On-Wheels became crucial. This study was designed to evaluate the recipients’ satisfaction with meals and services from Meals-On-Wheels in Lubbock, TX. Out of three-hundred-ninety-eight questionnaires distributed, two-hundred-sixty-five questionnaires were collected; the response rate was 66.6%. Among the two-hundred-sixty-five questionnaires, two-hundred-nine questionnaires were analyzed in this study. Every recipient was asked about their perceptions of meals and services from Meals-On-Wheels in Lubbock, TX. The three factors identified were total meal quality (α = .934), volunteer issues (α = .943), and responsiveness (α = .643); the dependent variable was derived from three main satisfaction levels (satisfaction, α = .654). A multiple regression was conducted to assess the relationships between them (F = 122.821, p = .000). The suggested equation was expressed as: S = .989 + .656 TMQ (ß = .656) + .398 VI (ß = .398) + .199 RS (ß = .199). The findings show that the average scores of the recipients’ perceptions with meals and services were high overall. But, there was no significant difference between males and females based on t-test results. Finally, there was the significant relationship between the satisfaction and the intention to recommend based on linear regression (F = 127.574, p = .000, ß = 1.031, p = .000). | |
| dc.format.mimetype | application/pdf | |
| dc.identifier.uri | http://hdl.handle.net/2346/8638 | |
| dc.language.iso | eng | |
| dc.rights.availability | Unrestricted. | |
| dc.subject | Meals-on-Wheels | |
| dc.subject | Home-delivered meal program | |
| dc.subject | Recipient | |
| dc.title | Evaluation of the recipient's satisfaction with meals and service from Meals-On-Wheels (MOW) | |
| dc.type | Thesis |