Understanding customer needs: a reconceptualization of empathy and its effects on sales outcomes

Date

1990-05

Authors

Journal Title

Journal ISSN

Volume Title

Publisher

Texas Tech University

Abstract

Not available

Description

Keywords

Selling -- Office equipment and supplies, Empathy -- Economic aspects, Sales -- Psychological aspects

Citation

URI

http://hdl.handle.net/2346/19757

Collections

Texas Tech University