Browsing by Subject "Communication in management"
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Item A composite analysis of selected organizational communication measures(Texas Tech University, 1981-08) Stewart, Robert A.Not availableItem A model of the effects of change in communication technology on the sources of information for organizational decision making(Texas Tech University, 1985-08) Meile, Larry CarlThe technology supporting computer assisted communication (CAC) is becoming an increasingly significant factor affecting the decision-making process. Current models do not adequately represent this situation. A framework is synthesized from literature representing three fields of study: management information systems, communication, and decision making. The framework views all available decision-making information as either currently residing In the mind of the decision maker or being provided through communication sources. Furthermore, the communication sources are divided into a formal (system supplied) versus informal (non-system supplied) dichotomy. A conceptual model is then created, based on the framework, that is useful in qualitatively assessing the effects of installing or upgrading CAC on the decision-making information that is available to the decision maker. This model Is then used as a basis for analyzing some of the cost/benefit tradeoffs of employing CAC. The primary contribution of this research is a model that provides a tool for analyzing the effects of CAC technology on the source of decision-making information and on the cost of making decisions using CAC.Item An investigation of the relationships of manager communication styles, compliance-gaining styles, and organizational outcomes(Texas Tech University, 1984-08) Hudson, Donald CNot availableItem Crisis communication and facility management(Texas Tech University, 2004-08) Craig, Meredith ElizabethCrisis communication and facility management are interdependent, and while there is some research in these areas, the research combining these two fields is lacking. This study seeks to explore, through quantitative measures, how these two fields work together. In exploring the different communication channels in a crisis at a facility and researching communication with valuable stakeholders, both crisis communication and facility management will benefit. The main goal of the research is to aid the literature and to establish general guidelines for facility management and crisis communication. By establishing more in-depth literature now, hopefully the research will continue.Item Gender, race, expectancy, and interpersonal behavior(Texas Tech University, 1983-012) Cruz-Barrera, Adriana de laThis study was designed to examine whether the expectancies of a group member would affect his interpersonal perceptions and subsequent behaviors during a set of discussions within a managerial decision making context. A review of the literature had indicated that a person's gender and race serve as cues for social categorization and that judgments about a person's behavior will be made in conjunction with a set of expectancies which are based on the person's group membership. Of particular relevance to this study was the type of social categorization process which leads to the structuring of one's world into two distinct groups: "us" (ingroup) and "them" (outgroup), Subjects in this study were Anglo m.ale undergraduates enrolled in an introductory management class at Texas Tech University. They participated in a three-member group discussion session in which the group leader was either a member of the ingroup (Anglo male) or of the outgroup (a Mexican American male or female or an Anglo female). Subjects rated the group leader on a number of rating scales. During the discussions, observers categorized the subjects and the leader's behaviors. A principal components analysis (PCA) revealed two factors on an impression formation questionnaire. A multivariate analysis of variance (MANOVA) using these two factors revealed that male leaders were rated more highly on the "Virility" factor than female leaders while Anglo leaders were rated more positively on the "Evaluation" factor than were Mexican American leaders. A MANOVA using the factors revealed by a PCA on a second set of ratings showed that Mexican American leaders were rated more extremely than Anglo leaders on a "Charisma" factor as had been predicted. When gender was denoted as the ingroup, this prediction was not substantiated on this factor. There were no differences due to the experimental manipulations in either the positive or negative socio-emotional behaviors exhibited by subjects and group leaders. This result is contrary to what had been predicted. The performance of group leaders was attributed to skill more than to luck, a result opposite to what had been hypothesized.Item Improving a professional accountant's approach to information systems and management reports(Texas Tech University, 1969-08) Vaughan, Dalton MichaelNot availableItem Nonverbal immediacy and communication satisfaction in supervisor-subordinate relationships(Texas Tech University, 1999-08) Coats, Matthew C.Recently, one group of scholars has begun to study the nonverbal immediacy variable in contexts other than the classroom, and their results have indicated similar positive results to those found in the classroom context (CorUee, Olvera, & Vagkn, 1993). In addition, research in the classroom has pointed out that teachers who use nonverbal immediacy behavior are perceived more positively by their students; teachers may even be more successful in compliance gaining when nonverbal immediacy behavior is present during kiteractions (Kearney, Plax, Smith & Sorensen, 1988). Due in part to these findings, one might reason that supervisors who use nonverbal immediacy behaviors may be perceived more positively by their subordinates and may be more successful at gaining compliance for assigned tasks. The similarity of findings between these contexts leads one to believe that nonverbal immediacy behaviors do yield positive outcomes in more than one setting. It does seem likely that similar results to those found in the clasroom will be found in any communication context in which interpersonal communication takes place on a regular basis. Teacher nonverbal immediacy is important because they are in consistent one to one and one to group interaction with their students. Thoefore, it stands to reason that nonverbal immediacy will be similarly important in any context where one-to-one and one-to-group interaction takes place regularly. After ail, the job of a supervisor is fundamentally similar to the job of a teacher. Where the chemistry teacher shows students how to work formulas which will be critical to their grade in the class, the supervisor tells employees how tasks should be done. If the employee can not learn how to properly handle the task, they will lose their job. Similarly, if the chemistry student fails to leam how to handle problems on the test, they will fail out of the class. While these comparisons between teachers and supervisors seem intuitive, more research must be done with nonvobal immediacy in other contexts before the scope of applicability for the variable will not be known. The current study will take a step in that direction by applying the nonverbal immediacy variable in a new context: the organization. Organizations may range from law firms to Without this information, employees begin to lose satisfaction with thek employer as well as hospitals or any work place where multilevel communication and superior/subordinate interactions take place. Organizations seem to provide a suitable context for the study of nonverbal immediacy due to the abundance of interpersonal communication that occurs between supervisors and subordinates. Supervisors must inform their employees of information critical to tiiek jobs as well as current happenings withm the organization. their job (DiFonzo & Bordia, 1998).Item Organizational conflict and communication(Texas Tech University, 1970-08) Larson, Gerald BevanNot availableItem The influence of sales manager-salesperson communication characteristics upon salesperson role ambiguity, job satisfaction, and performance(Texas Tech University, 1997-05) Johlke, Mark CarltonCommunication underlies much business activity and consequently requires much of a manager's attention. However, the effects of supervisor-subordinate communication are unclear. Likert (1967) and Jablin (1979) suggest that communication directly and positively affects subordinate job outcomes such as job satisfaction and performance. Scehuler (1979) shows that communication directly and negatively affects subordinate ambiguity, that itself has been found to negatively affect job outcomes. Most studies of communication have only considered the amount of communication that occurs. As a result, the effects of additional communication characteristics are also not well understood. Because salespeople are particularly susceptible to ambiguity, a better understanding of the effects of specific communication characteristics may help to alleviate some sources of salesperson ambiguity and contribute to increased job satisfaction and performance. This research reviews the relevant organizational communication and sales management literature and proposes a comprehensive model of communication's positive effects upon salesperson job outcomes and negative effects upon ambiguity. Competing models following the stmctures suggested by Likert (1967) and Jablin (1979) and by Sehuler (1979) were also developed. Using data gathered by means of the survey method, these three models were analyzed and compared. The results indicate that the hypothesized model best describes the relations among communication, ambiguity, and salesperson job outcomes. Informal communication modality is found to positively affect salesperson job satisfaction. Indirect communication content is found to negatively affect salesperson ambiguity regarding ethical situations, other managers, and company promotion policies. Bidirectional communication is found to negatively affect salesperson ambiguity regarding supervisor support and customers. Salesperson ambiguity regarding ethical situations is found to positively affect salesperson job satisfaction. Salesperson ambiguity regarding other managers and customers is found to negatively affect salesperson job satisfaction. None of the communication or ambiguity characteristics are found to affect salesperson job performance.Item The interaction of the communication process and organization structure: a case study(Texas Tech University, 1968-06) Shook, Charles EdwardNot availableItem The interaction of the communication process and organization structure: a case study(Texas Tech University, 1968-05) Shook, Charles EdwardNot available