Modeling consumer responses to negative disconfirmation of expectations: an empirical investigation using item response theory based measures

Unrestricted.2016-11-142011-02-182016-11-141985-08http://hdl.handle.net/2346/9262Not availableapplication/pdfengConsumer satisfactionConsumers -- Mathematical modelsConsumer complaintsModeling consumer responses to negative disconfirmation of expectations: an empirical investigation using item response theory based measuresThesis