Understanding customer needs: a reconceptualization of empathy and its effects on sales outcomes

Unrestricted.2016-11-142011-02-182016-11-141990-05http://hdl.handle.net/2346/19757Not availableapplication/pdfengSelling -- Office equipment and suppliesEmpathy -- Economic aspectsSales -- Psychological aspectsUnderstanding customer needs: a reconceptualization of empathy and its effects on sales outcomesDissertation