From worker to worker-owner : emotional labor in the cooperative workplace

dc.contributor.advisorAuyero, Javieren
dc.contributor.committeeMemberRudrappa, Sharmilaen
dc.creatorSobering, Katherine Elizabethen
dc.date.accessioned2012-11-08T19:40:27Zen
dc.date.accessioned2017-05-11T22:29:31Z
dc.date.available2012-11-08T19:40:27Zen
dc.date.available2017-05-11T22:29:31Z
dc.date.issued2012-08en
dc.date.submittedAugust 2012en
dc.date.updated2012-11-08T19:41:16Zen
dc.descriptiontexten
dc.description.abstractMany studies into emotional labor are constrained by a capitalist paradigm, where emotional labor is performed within corporate organizations with hierarchical divisions of labor. Using the case of Hotel BAUEN, this paper considers emotional labor in different organizational and relational context: a worker-owned and worker-recovered business in Argentina. Drawing on ethnographic observations in Hotel BAUEN, this paper shows how service work is structured in the cooperative hotel. Instead of doing emotional labor in the traditional “service triangle,” worker-owners provide services in a “cooperative dyad” without the oversight of a boss. This structural difference has both organizational and relational implications for the business. First, worker-owners provide a variety of services to a broad set of customers. Second, the processes of autogestión (self-management) rely on workers’ emotional labor to cultivate lateral workplace relations through self-management. Ultimately, within the cooperative service workplace, emotional labor functions differently than the literature would suggest. Rather than reproduce social inequalities, workers use emotional labor to generate capital and sustain an organization that seeks to reduce inequality.en
dc.description.departmentSociologyen
dc.format.mimetypeapplication/pdfen
dc.identifier.slug2152/ETD-UT-2012-08-6254en
dc.identifier.urihttp://hdl.handle.net/2152/ETD-UT-2012-08-6254en
dc.language.isoengen
dc.subjectEmotional laboren
dc.subjectService worken
dc.subjectAutogestiónen
dc.subjectWorker-recovered businessesen
dc.subjectArgentinaen
dc.titleFrom worker to worker-owner : emotional labor in the cooperative workplaceen
dc.type.genrethesisen

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