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    • Collaborative Governance: Creating Shared Leadership for a Unified User Experience 

      Bolton, Micheal; German, Elizabeth; Mosbo, Julie; Potvin, Sarah (Texas Digital Library, 2019-05-22)
      "For years, the line between public and technical services has narrowed, blurred, and, in many ways, eroded. From a user-centric point of view, there is no difference between the libraries’ chat service, article access, ...