The roles of time investment on Twitter with brand relationship quality and brand attachment

Given its ever-increasing popularity, marketers are keen on exploring the benefits of using Twitter to create branded relationships with consumers. Central to the idea of consumer-brand relationships is the concept of commitment, which requires investment of direct resources, such as time, on the part of the consumer. The present research examines the relationship between time spent per login on Twitter and consumer-brand relationships through the constructs of brand relationship quality and brand attachment. Brand relationship quality is considered using four measures: enrichment, satisfaction, harmony, and trustworthiness. The concept of brand attachment is divided into measures of brand-self connection and brand prominence. Despite marketers’ efforts to keep consumers on Twitter for longer periods of time, results from this study were inconclusive, showing signs of little to no correlation between time and the tested variables. However, due to the limitations of this study, future research is necessary to improve the statistical quality of the findings.