Linguistic analysis of workplace computer-mediated communication

A variety of linguistic techniques were applied to a real world dataset to understand group dynamics in a small work group. Instant message conversations within a group of 22 individuals in a computational simulation group were collected for 15 months and analyzed linguistically. Communication patterns reveal functional uses of public chat, phases of group work, and individual differences in communication. This research contributed to an understanding of small work-group communication and how to use language to understand group dynamics in computer-mediated communication.