Transferring experiential knowledge from the near-retirement generation to the next generation

This thesis delves into the issues associated with the aging workforce in the capital projects industry and proposes a methodology for mitigation of the loss of experiential knowledge. In the context of the capital projects industry the thesis examines the dynamics of the aging workforce, the nature of experiential knowledge, and the risks associated with the loss this knowledge. The thesis reviews state-of-the art literature surrounding these issues, and goes on to discuss the mitigation program developed by the Construction Industry Institute’s research team RT 292, of which the author was a key investigator. The combined industry experience of the research team was used to guide the development of the program and was supplemented by interviews and surveys with industry experts. The program proposes a methodology for effectively pairing a retiree with an effective experiential knowledge transfer strategy. A broader goal of the program is to instigate a cultural shift within organizations to a more proactive approach to experiential knowledge retention.