Examing the Nonroutine Acts of Emergency Workers and How They Become Routine

The purpose of this study is to determine how nonroutine acts performed by iii trained emergency workers developed into routine emergency acts and skills. I will be specifically looking for concepts that are common throughout the different types of emergency workers that will be interviewed. The data is gathered from focus groups that were recruited from classes on campus. In particular the results depict some very common techniques used in training that allowed the workers to feel confident about their role in emergencies. These tended to include repetition of "classroom training, "but more importantly from the viewpoint of the workers, repetition of simulated emergencies. The development of autonomy in decision making was an important facet for workers whose work "territory" was varied; however, autonomy was rarely stressed for those in relatively constant surroundings such as pools. Several commonalities were found throughout each field. These included interruptions, self-efficacy, the use of judgment and tacit knowledge. Many of the participants also expressed the same sentiment towards their feelings of the training and its efficiency. Some research will also show attempts to change policy and training within emergency workers in order to improve job performance and enhance the safety of the public as well. I will include a small statistical appendix that looks at the satisfaction level of evacuees who fled to Houston, Texas when Hurricane Katrina hit. Five specific factors were examined and regressed to determine satisfaction levels. Only two factors showed any type of significance. As the discussion will indicate, certain previous factors, before the hurricane hit, are believed to be the cause of these particular results.